Grievance Redressal
Last updated: June 2025
Tejas Unifforms is committed to resolving customer complaints promptly and fairly. This page provides details of our Grievance Officer as required under the Consumer Protection (E-Commerce) Rules, 2020 and Section 79 of the Information Technology Act, 2000. We also comply with the Digital Personal Data Protection Act, 2023 for data-related grievances.
Grievance Officer
Name
Rajesh Kumar
Designation
Grievance Officer & Data Protection Officer
Address
Tejas Unifforms
No. 42, 3rd Floor, Prestige Tech Park,
Outer Ring Road, Marathahalli,
Bengaluru, Karnataka – 560 103
India
Response Commitment
We acknowledge all grievances within 48 hours of receipt.
We aim to resolve complaints within 15 days of acknowledgement, in accordance with the Consumer Protection (E-Commerce) Rules, 2020. Complex matters (e.g., fraud investigations, third-party disputes) may require up to 30 days, and we will keep you informed of the status.
How to Lodge a Grievance
Before contacting the Grievance Officer, we recommend first trying our standard support channels for faster resolution:
- 1
Customer Support (First Step)
Email support@store.com or call +91 80000 00000. Most issues (orders, returns, payments) are resolved here.
- 2
Grievance Officer (Escalation)
If unsatisfied with the support response, escalate to the Grievance Officer at grievance@store.com with your Order ID / Ticket ID and a brief description of the unresolved issue.
- 3
External Redressal (Final Step)
If your grievance remains unresolved after 30 days, you may approach the National Consumer Disputes Redressal Commission (NCDRC) via the INGRAM portal at consumerhelpline.gov.in (Toll-free: 1800-11-4000 / 14404). For data-related complaints, you may approach the Data Protection Board of India.
Data-Related Grievances (DPDP Act 2023)
If your grievance relates to personal data — such as access requests, correction, erasure, or consent withdrawal — it will be handled by our Grievance Officer who also serves as the Data Protection Officer. Please include the following in your email:
- Your full name and registered email address
- The nature of your request (access / correction / erasure / consent withdrawal)
- Specific data or processing activity your complaint concerns
We will respond within 30 days as required under the DPDP Act, 2023. If unresolved, you may escalate to the Data Protection Board of India.
Legal References
- Consumer Protection Act, 2019 — establishes the framework for consumer rights and redressal mechanisms in India.
- Consumer Protection (E-Commerce) Rules, 2020 — mandates appointment of a Grievance Officer, 48-hour acknowledgement, and 15-day resolution for e-commerce platforms.
- Information Technology Act, 2000, Section 79 — intermediary liability safe harbour and due diligence obligations.
- Digital Personal Data Protection Act, 2023 — governs the processing of digital personal data and the rights of Data Principals.